Hassle-free mail-in repair

Complete the repair request form

Tell me the device, the model, and what's going on — the form takes about two minutes. You get a personal reply with your quote within one business day. Known services are quoted upfront with no diagnostic fee; fault-finding has a flat $40 diagnostic, waived if you proceed with the repair.

Ship your device with the confirmation email enclosed

Happy with the quote? Print your confirmation email — it has your reference number — and put it in the box so I can match your device the moment it arrives. Pack the device snugly (original box or a well-padded shipping box), remove cases and accessories unless I ask for them, and ship tracked to:

Laptops: send the charger if you can. Desktops: just the tower. Consoles: just the console — keep the controllers, cables, and games.

Diagnosis — you approve before any repair happens

I confirm receipt the day your device lands and complete the diagnosis within 1–2 business days of arrival, then confirm your quote. Nothing is repaired and no repair charges exist until you say go. If you decline, I ship it back — for fault-finding jobs, the flat $40 diagnostic is all you've spent.

Repaired, tested, and shipped back

After your approval I do the work, test it fully, and return it tracked, with your warranty. Return shipping is quoted up front with your repair — the total you approve is the total you pay.